Do I have to pay sales tax?

Do I have to pay sales tax?

We don't charge sales tax, except if your shipping address is in New York state.

Can I check the status of my order?

Can I check the status of my order?
Once you place an order with Dip ‘N Dive, you will be automatically notified about each stage of the delivery process via email. What’s more, you will be able to check the status of your order by logging into your account and going to “My Orders” menu.

Can I order by phone?

Can I order by phone?

Yes, we would love to hear from you! You can place your order by calling (877) 837-DIVE (3483) from Monday to Friday 8 AM - 5 PM.

When placing an order by phone, you will need to specify the names of the items you wish to order, as well as all the information necessary for delivery, including your name, shipping, and billing addresses, phone, email and preferred payment option.

The shipping costs and delivery schedule for phone orders are the same as our online shipping costs and delivery schedule.

Can I ship to an APO/FPO address?

Can I ship to an APO/FPO address?
You can ship to military or APO/FPO addresses via USPS Air Mail. When placing an order, please select the United States as your country (not the country in which your military base is located).

Can my billing address be different from the shipping address?

Can my billing address be different from the shipping address?
When ordering an item from Dip ‘N Dive, you can specify different addresses for billing and shipping. This can be done either right during the checkout or from your personal account. You can also change any of the added addresses or add a new one at any time from your account.

How can I pay?

How can I pay?

For your convenience Dip ‘N Dive offers a variety of payment options, in particular:

- Debit or credit card;

- Pay with Amazon;

- PayPal Credit;

- PayPal Express.

How can I place an order?

How can I place an order?

Placing an order with Dip 'N Dive is very easy. All you have to do is follow a few simple steps:

1. Add all desired items to your Shopping Cart, by clicking the “Add to Cart” button on the product detail page of each chosen item.

2. Go to your Shopping Cart by pressing the “Cart” icon in the top menu of our site. Here you will be able to view the list of your chosen items, change their quantity, edit item parameters or remove any desired item from the list. You will also have the option to choose the shipping method and estimate tax and shipping costs.

3. Proceed to Checkout. You will need to fill in the appropriate information, as well as decide on shipping and payment methods. Once everything is filled in, you can press the “Place Order Now” button. Note, you also have the option to checkout with PayPal or pay through Amazon.

If you need more information or have further questions on the checkout process, look through our Shopping Tips or contact our customer service at 1-877-837-DIVE (3483).

How do you ship?

How do you ship?

Dip ‘N Dive offers three different shipping options for you to choose from:

1. Ground Service (the Continental United States only) - After the item ships out, you'll receive it within 5-7 days. May vary depending on where you are in the country and the delivery times in your area;

2. Standard Service - 2nd Day Air (you will receive the ordered item within 2 business days);

3. Expedited Service - Overnight (the item will be delivered to you the next business day);

Note, orders greater than $50 are eligible for free Ground shipping within Continental US.

Read more information about our shipping rules in the Shipping Policy .

What should I do if I receive the wrong product or my order arri

What should I do if I receive the wrong product or my order arrives incomplete?
Please, contact us right away at 877-837-3483 and we will assist you in resolving the issue.

When will my order ship?

When will my order ship?
Dip 'N Dive ships 5 days a week, Monday through Friday, throughout the United States. Our current Order Processing time is 1-5 business days.