Placing an online order with DIPNDIVE is secure, fast, and easy. All you have to do is follow a few simple steps:

1. Add all desired items to your Shopping Cart, by clicking the “Add to Cart” button on the product detail page of each chosen item.

2. Go to your Shopping Cart by pressing the “Cart” icon in the top menu of our site. Here you will be able to view the list of your chosen items, change their quantity, edit item parameters or remove any desired item from the list. You will also have the option to choose the shipping method and estimate tax and shipping costs.

3. Proceed to Checkout. You will need to fill in the appropriate information, as well as decide on shipping and payment methods. Once everything is filled in, you can press the “Place Order Now” button. Note, you also have the option to checkout with PayPal, ShopPay or pay through GPay.

If you need more information or have further questions on the checkout process, contact our customer service at 1-716-691-9100.

Yes, we would love to hear from you! You can place your order by calling 1-716-691-9100 from Monday to Friday 8 AM - 5 PM.

When placing an order by phone, you will need to specify the names of the items you wish to order, as well as all the information necessary for delivery, including your name, shipping, and billing addresses, phone, email and preferred payment option.

The shipping costs and delivery schedule for phone orders are the same as our online shipping costs and delivery schedule.

For your convenience DIPNDIVE offers a variety of payment options, including:

- Debit or credit card;
- PayPal;
- ShopPay.

Note, all orders placed via our website are secure. This means that your credit card number and all other sensitive information will be protected by encryption.

We don't charge sales tax, except if your shipping address is in New York state.

Once you place an order with DIPNDIVE, you will be automatically notified about each stage of the delivery process via email. What’s more, you will be able to check the status of your order by logging into your account and going to “My Orders” menu.

You can also get in touch with us via the chat on our website or email us at cs@dipndive.com for an update. Be sure to include your order number in your message.

DIPNDIVE offers a few different shipping options for you to choose from. You will be able to see all available shipping methods together with the shipping cost and estimated delivery date on our checkout page after you fill in your shipping address. Note, the available options may vary depending on where you are in the country. 

Orders greater than $50 are eligible for free Ground shipping within Continental US.

Read more information about our shipping rules in the Shipping Policy.

DIPNDIVE ships 5 days a week, Monday through Friday, throughout the United States. Our current Order Processing time is 1-5 business days.

You can ship to military or APO/FPO addresses via USPS Air Mail. When placing an order, please select the United States as your country (not the country in which your military base is located).

When ordering an item from DIPNDIVE, you can specify different addresses for billing and shipping. This can be done either right during the checkout or from your personal account. You can also change any of the added addresses or add a new one at any time from your account.

Here at DIPNDIVE, we are committed to ensuring you always get the best gear for your needs at the best value possible. That is why we are offering a 110% Price Match Guarantee.

Here's how it works: if you find the same product at a lower price at another authorized dealer, we'll match that price and then give you an extra 10% off the difference.

To learn more about the conditions of this offer as well as how to redeem it, visit our Best Price Guarantee page. 

You may cancel your order for any reason before the item has been shipped, and a full refund will be given. To cancel the order, log into your account and go to “My Orders” menu. 

If we already shipped the merchandise, we cannot cancel the order. However, you can return the item for a refund. See our Returns page for more info.

We offer a 30-day Satisfaction Guarantee. If you're not satisfied with your purchase, you can return it for a replacement or refund within 30 days, no questions asked.

Note, all items must be in NEW condition and unused, including all original packaging and accessories.

For more information on returns and refunds, please refer to our Returns Policy page.

You can start the return process online through your account, or contact us via phone, email, or Live Chat.

Pack the item securely with all original packaging and include a note with your order ID and return reason.

Send it to:

DIPNDIVE
ATT: RETURNS
25 PineView Dr. Suite B
Buffalo, NY 14228
USA

For more information on the return process, read our Return Policy.

Please, contact us right away at 1-716-691-9100 and we will assist you in resolving the issue.

We package every order carefully so that your merchandise arrives ready to give you years of enjoyment.

That being said, we strongly recommend to inspect your package upon receipt. If your order is damaged, please contact our Customer Service Department as soon as possible for further instructions.

It’s easy! Just call us at (716) 837 3483 or stop by our store and tell any of our staff members you want to learn how to scuba dive. You can also go to the "Scuba Instruction" section of our website for more info. Your life will change forever!

No, it’s very easy to learn as long as you are comfortable in the water. Scuba diving certification is split into three sections. Academics, pool skills training and open water testing. Each student moves at their own speed under the supervision of their instructor.

You must be at least 10 years old and in good average health to enroll. As a safety precaution you will be asked to complete a medical questionnaire. If anything on the questionnaire indicates there is something to be cautious about you will need to check with your physician to make sure it’s ok to dive.

Not at all. If you wear soft contact lenses you can wear them when you dive. Another popular option is to buy a mask with prescription lenses. See our staff for details.

It is true, that scuba diving is a rather equipment-intensive activity that can involve a huge amount of different accessories and add-ons. However, the beginner diver generally needs only 7 basic pieces of gear. Here is the list arranged in our suggested order of purchase:

1. Mask and snorkel
2. Fins
3. Dive computer
4. Wetsuit / drysuit
5. Regulator
6. Buoyancy compensator
7. Weights

You can read more about each piece of equipment in our Buyer's Guides.

A diving certification card, also called a C-card, serves to vouch for a diver’s qualifications. Recreational certifications are issued by numerous different diver training agencies and may differ slightly, however, all of them represent a defined level of ability and knowledge in underwater diving. The certification card may be required to prove the diver’s qualifications when booking a dive trip, hiring scuba equipment or filling diving cylinders.

No, not at all. There are some minor swimming skills required but in general if you can float or tread water and hold your breath for 15 seconds underwater you should have no problem with the swimming skills.

Scuba diving courses are “performance-based” which means that you earn your certification when you’ve mastered the required knowledge and water skills. Some people learn faster than others. You can take the “private lessons” and move very quickly depending on your availability. Or you can take group lessons which typically take between three to six weeks. It all depends on what you need. DIPNDIVE has so many options we can custom design a course that fits your busy schedule and your time frame.

To read more about our beginner certification course and class schedule, visit our "Learn to Scuba Dive" page.

The minimum age for NAUI (National Association of Underwater Instructors) or PADI (Professional Association of Dive Instructors) is ten years old. Between 10 and 15 years old you receive a junior certification which means you must dive with a certified adult. At 15 you can upgrade to a regular open water certification.

Even professional athletes need to be coached. Our instructors and divemasters can improve anyone’s snorkeling skill whether it’s your first time in the water, or you’ve been snorkeling for years.

Dipndive.com is an authorized dealer for all the brands we sell. 

All new products purchase on our website are covered by the full manufacturer's warranty.

Additionally, you will be notified in the event of a safety recall.

DIPNDIVE a fully equipped, factory-authorized repair facility. We offer dive equipment overhauls, maintenance, and repairs by in-house, brand-trained, and authorized technicians with genuine factory parts.

For more information, you can visit our Scuba Equipment Service and Repair page.

We do offer Gift Cards. 

DIPNDIVE Gift Cards are convenient to buy, redeem, and suitable for any occasion. Use this opportunity to give your family, friends, or anybody you know the gift of choice so they can get that special item that was sitting in their wish list. Gift Cards may be used toward the purchase of any product or service in DIPNDIVE catalog selection.

To order a gift card, visit our Gift Card page.

When you check out you'll be given the option to use your gift card as a payment method. Your final price will change according to the amount of your gift card. A gift card holds a balance, which can be spent over more than one order. Gift card balances are applied to the total value of an order, which can include taxes and shipping. Remember, if your order is less than the amount on your gift card the remaining balance will be stored in your account for future orders.

For online orders, product information and customer service enquiries call us at (716) 691-9100, Monday to Friday, 8:30 AM - 5:00 PM Eastern Time, or email us at cs@dipndive.com.

For dive training and local activities questions, call us at (716) 837 3483