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The Importance of Buying Gear From Authorized Dealers


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Owning diving equipment represents a long-term investment in fun and safety. A good set of dive gear can last through years of diving and travel, take you to unforgettable experiences, incredible underwater environments, and bring you home safely. It is important to buy the right gear for the type of diving you will do, ensure that it fits and is comfortable, be trained in its use and keep it serviced at recommended intervals.

Diving’s equipment manufacturers sell and service their products through a network of authorized dealers. These dealers understand the product features, benefits and applications, are authorized to fit, assemble and service your gear and are your link to the manufacturer for sales, service, performance, warranty, notification and upgrade issues.

It is very possible for you to purchase dive gear from nonauthorized dealers and not be aware. For example, many Internet sellers acquire the product they sell through gray market (third-party) channels. They may not be authorized to sell or service a particular product, are not trained by the manufacturer, may not ship it assembled, may sell it without the original parts or sell items that have been used or returned. For those reasons, some manufacturers do not warrant products sold by unauthorized resellers, who in turn may sell gear without a warranty enclosed, or include their own warranties that appear valid but are not recognized by the manufacturer. There may also be issues with post-sale assembly, service and notifications, parts costs, and exchanges. Dip 'N Dive is authorized dealer for all the manufacturers we sell either online through our online store, or in our retail store in Buffalo New York.

Dive gear is incredibly dependable, but it is life-support equipment, engineered to take you where humans aren’t designed to go. Each piece of gear has a specialized purpose, and the aspects surrounding product education, fit, function and service may be as important to you personally as is the equipment itself. It’s all part of the value equation, and why it is important to buy your equipment only through authorized dealers.

If you question whether a particular reseller is an authorized dealer, it’s pretty simple. Call the manufacturer directly, or confirm it by using the authorized dealer listings on manufacturers’ Web sites.

Acquiring your own dive gear is an excellent investment in yourself and in your diving adventures. Please remember that the service aspects of equipment are important as well. When purchasing diving gear makes sure that it fits properly and is comfortable. It is also important to be trained in its use and to service it regularly.

The manufacturers of diving equipment sell their products through dealers and merchants. They are well versed in the ABC’s of diving equipment and know all about the features, benefits, application, authorization, and assembly of the product that you are going to purchase.

Once the purchase has been done they serve as a link between the buyer and the purchaser for services, warranties, performance, notification, and upgrades.

In this age of convenience, it is very easy for people to purchase diving gear from non-authorized dealers and be unaware. There are many online retailers that purchase their products from third-party channels. These are not authorized to sell a particular product, aren’t trained for sale. In many cases, they may not even assemble the product or provide original parts with the product.

This is why manufacturers don’t provide a warranty for products purchased by non-authorized dealers. Many of these non-authorized sellers, however, sell their product with a warranty enclosed which may not be enforced or recognized by the manufacturer should a problem arise. Post-sale assembly costs of parts, services, notification, and exchanges are also excluded for non-authorized purchases.

Dive gear is created in order to take you places where humans are not meant to go. As you venture into unknown territory that does not naturally belong to you, it is imperative to have dive gear that is dependable and secure. When buying a life-supporting device, it is important to make sure that all parts, gears, fit, function and service are working accurately. Purchasing through authorized dealers will not only ensure that you receive value for your purchase but also the assurance that you will be secure underwater.

When trying to confirm whether a dealer is authorized to sell products simply call their office and ask. In case you don’t want to take any chances, you may also visit the authorized dealer listings which are present on the manufacturer’s websites.

When making a diving gear purchase, don’t only consider the price, value, and fit of the product, consider that you will need to maintain an after-sales relationship with the seller according to the services that will be provided.

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